Terms & Conditions

Terms and Conditions of the Online Store klucesoft.sk

DEFINITIONS

  1. Client - a person who is a client within the meaning of the provisions of the Civil Code.
  2. Seller - The Klucesoft Online Store, available at the internet address klucesoft.sk, is operated by Digital Soft Distribution Sp. z o.o. with its registered office in Warsaw, entered into the National Court Register by the District Court in Warsaw, Commercial Division of the KRS under the KRS number 0000960920, with share capital of 5000 EUR, Tax ID PL7011079724, REGON 521497508.
  3. Client - any entity purchasing through the Store.
  4. Account - a function of the Store that allows the Customer to use the available features of the Store assigned to a given type of Account, including the purchase of Products.
  5. Buyer - a natural person, legal entity, or organizational unit that uses the Store to purchase Products.
  6. Offer - information entered by the Seller and displayed in the Store, regarding the terms of sale of the Product.
  7. Store - the online store operated by the Seller at the internet address www.klucesoft.sk
  8. Distance Contract - a contract concluded with the customer within an organized system of concluding distance contracts (within the store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of concluding the contract.
  9. Regulations - these Store terms and conditions.
  10. Order - a declaration of the Client's will submitted via the Order Form and aimed directly at concluding a Purchase Agreement for the Product.
  11. Registration Form - a form available in the Store, enabling the creation of an Account.
  12. Order Form - an interactive form available in the Store allowing the placement of an Order, in particular by adding Products to the Cart and determining the terms of the Purchase Agreement, including the method of delivery and payment.
  13. Cart - an element of the Store software in which the Products selected by the Customer for purchase are visible, and there is also the possibility of setting and modifying the Order data, especially the quantity of products.
  14. Product - an item or service available in the Store that is the subject of a Purchase Agreement between the Customer and the Seller.
  15. Purchase Agreement - a product sales agreement concluded or being concluded between the Customer and the Seller through the Store. A Sales Agreement is also understood - depending on the characteristics of the Product - as a service provision agreement and a contract for specific work.

TECHNICAL REQUIREMENTS

  1. To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:
    1. an end device with internet access and a web browser such as Chrome, Safari, Firefox, Edge, or Opera
    2. an active email account,
    3. enabled cookie support.

GENERAL INFORMATION

  1. These Regulations are the rules of the service provided by the Company electronically, as referred to in the Act on providing services by electronic means.
  2. Based on the Regulations, the company provides customers who register in the Store with an account management service that enables shopping in the Store.
  3. The Seller, to the fullest extent permitted by law, is not responsible for disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized interventions by third parties, or incompatibility of the online store with the customer's technical infrastructure.
  4. Browsing the Store's assortment does not require creating an Account. Placing an order by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of the Regulations or by providing the necessary personal and address data that enable the execution of the Order without creating an Account.
  5. Prices listed in the Store are given in euros (EUR) and are prices including VAT (they include value-added tax).
  6. The final (definitive) amount to be paid by the customer consists of the price for the product and the delivery costs (including shipping, delivery, and postal service fees), about which the customer is informed on the Store's pages during the order placement, including the moment when they express the will to conclude a purchase agreement.
  7. In the case of an Agreement including a subscription or provision of services for an indefinite period, the final (definitive) price is the total price including all payments for the billing period.
  8. When the nature of the subject of the Agreement does not allow, reasonably judging, for a prior calculation of the amount of the final (final) price, information on how the price will be calculated, as well as on fees for transport, delivery, postal services, and other costs, will be provided in the Store in the description of the Product.

ESTABLISHING AN ACCOUNT IN THE STORE

  1. To create an account in the Store, you must complete the registration form. It is necessary to provide the following information: email, address, password, first and last name.
  2. Creating an account in the Store is free of charge.
  3. Logging into the account is done by entering the username and password set in the registration form.
  4. The customer has the option at any time, without giving a reason and without any fees on that account, to delete the account by sending an appropriate request to the seller, in particular via electronic mail or in writing to the addresses specified in the regulations.

ORDER SUBMISSION PRINCIPLES

  1. To place an order, it is necessary to:
    1. log in to the Store (optional);
    2. select the Product that is the subject of the Order, and then click on the "Add to Cart" button (or equivalent);
    3. log in or use the option to place an order without registration;
    4. if the option to place an order without registration was chosen - fill in the order form by entering the details of the order recipient and the address to which the product is to be delivered, select the type of shipment (method of product delivery), enter billing details if they are different from the order recipient's details;
    5. submit the required declarations and click on the "Order and Pay" button and confirm the order by clicking on the link sent in the email message;
    6. choose one of the available payment methods and, depending on the payment method, pay for the order within the specified deadline.

PAYMENTS AND SETTLEMENTS

  1. The customer makes payment for the Product through the payment methods available in the Store. In the case of payment through a payment method provided by third parties, the Customer is obliged to familiarize themselves with the regulations of this provider, and the Seller is not responsible for matters related to such payments.
  2. If the customer chooses payment by bank transfer, electronic payment, or payment by credit card, the customer is obliged to make the payment within 7 calendar days from the date of concluding the purchase agreement - otherwise, the order will be canceled.
  3. At the moment of posting the fee to the Seller's bank account, the Customer's payment obligation under the Purchase Agreement is fulfilled, and the Order is considered paid.
  4. The customer agrees to the issuance and sending of invoices and other documents related to the Purchase Agreement in electronic form to the email address provided during Account registration.
  5. The invoice will be issued based on the Customer's data provided in their Account. The Seller is not responsible for incorrect data on the invoice or other document resulting from the provision of incorrect or outdated data by the Customer.
  6. The invoice or other document will be sent to the Client as an attachment to an email or as a link to download the document in the Account or on an external portal.
  7. Detailed information on delivery methods and acceptable payment methods can be found on the Store's pages.

FULFILLMENT OF THE PURCHASE AGREEMENT

  1. The conclusion of a purchase agreement between the Customer and the Seller occurs after the Customer has previously submitted an Order via the Order Form in the Store.
  2. After placing an order, the seller will immediately confirm its receipt and at the same time accept the order for execution. Confirmation of receipt of the order and its acceptance for execution will be done by sending an appropriate email message by the seller to the customer to the email address provided during the order placement, which contains at least the seller's declaration of acceptance of the order and its acceptance for execution and confirmation of the conclusion of the purchase agreement. At the moment when the customer receives this email message, a purchase agreement is concluded between the customer and the seller.

PRODUCT COMPLAINTS

  1. The Seller is obliged to deliver a product without defects to the customer.
  2. Responsibility for the order, including Product defects, lies with the Seller.
  3. Complaints regarding the Purchase Agreement should be directed by the customer directly to the company.
  4. The Company will respond to the complaint within 14 days from the date of receiving the complaint.

VALIDITY OF THE SERVICE PROVISION AGREEMENT

  1. Agreements for the provision of services by electronic means between the Customer and the Seller in the area of establishing and maintaining an Account are concluded for an indefinite period.
  2. The Customer may terminate the agreement referred to in point 43 without giving a reason with immediate effect - by deleting the account using the appropriate function in the account settings or by submitting a notice to the seller's email address.
  3. The Seller is entitled to change the Regulations only for important reasons, subject to prior notification of the Customer about the planned changes, via email sent to the address assigned to the Customer's account, at least 14 days before the planned change.
  4. Important reasons for termination or change of the Regulations are considered to be:
    1. adaptation of services referred to in the Regulations concerning legal provisions that affect them,
    2. change or emergence of new fees of a public-law nature that affect the provision of services,
    3. improvement of the functionalities of services referred to in the Regulations or activities aimed at increasing the competitiveness of services or the Store;
    4. improvement of the security of provided services or the Store;
    5. changes in costs of services provided by external suppliers, costs of maintenance and operation of infrastructure to the extent used in the provision of services specified in the Regulations.
  5. If the client does not oppose the planned changes until they come into effect, it is assumed that they accept them.
  6. The client may disagree with the change of the Regulations, which will result in the termination of the agreement at the moment when the changes to the Regulations take effect. For this purpose, the User should send a message about disagreement with the changes to the Regulations to the Company's email address.

RIGHT TO WITHDRAW FROM THE PURCHASE AGREEMENT

  1. The customer may withdraw from the Purchase Agreement without giving a reason within 14 days.
  2. The period referred to in point 49 begins with the delivery of the Product to the Client or a person designated by them.
  3. In the case of a purchase agreement that includes multiple products that are delivered separately, in parts, or in pieces, the period referred to in point 49 begins to run from the delivery of the last item, part, or piece.
  4. The customer may withdraw from the Purchase Agreement when they submit a declaration of withdrawal from the Purchase Agreement to the Seller. To meet the deadline for withdrawing from the Purchase Agreement, it is sufficient for the customer to send the declaration before the expiry of this period.
  5. The declaration of withdrawal from the purchase agreement must be sent to the seller electronically by sending the declaration to the seller's email address. The declaration can also be submitted on a form, the template of which is Appendix No. 1 to these regulations.
  6. The Seller will immediately send the customer confirmation of receipt of the declaration of withdrawal from the purchase agreement to the email address provided by the customer.
  7. The Seller will return all payments received from the customer without delay, but no later than 14 days from the day when the seller was informed about the withdrawal from the purchase agreement.
  8. The Seller will make the refund using the same payment methods as those used by the Customer to pay for the Order, unless the Customer has agreed to a different solution.
  9. The right to withdraw from a distance contract does not apply to the client in the case of contracts:
    1. for the provision of services, if the Seller has fully performed the service with the express consent of the Customer, who was informed before the commencement of the provision that after the service is fulfilled by the Seller, they will lose the right to withdraw from the contract;
    2. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the period for withdrawal from the contract;
    3. in which the subject of performance is a non-prefabricated item, manufactured according to the Buyer's specifications or serving to satisfy their individualized needs;
    4. in which the subject of performance is an item subject to rapid deterioration or with a short shelf life;
    5. in which the subject of performance is an item delivered in a sealed package, which cannot be returned after opening the package for reasons of health protection or for hygienic reasons, if the package was opened after delivery;
    6. in which the subject of performance are items that, after delivery, due to their nature, are inseparably connected with other items;
    7. in which the subject are sound or visual recordings or computer programs delivered in a sealed package if the package was opened after delivery;
    8. for the delivery of newspapers, periodicals, or magazines, with the exception of a subscription agreement;
    9. for the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, gastronomy, services related to leisure, entertainment, sports, or cultural events, if the contract specifies the day or period of service provision;
    10. for the provision of digital content that is not recorded on a tangible medium, if the performance began with the express consent of the Customer before the expiry of the period for withdrawal from the contract and after the Seller informed them about the loss of the right to withdraw from the contract.
  10. The Seller will make the refund using the same payment methods as those used by the customer in the original transaction, unless the customer has expressly agreed to a different solution that will not involve any costs for them.

OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS

  1. Detailed information regarding the possibilities of using out-of-court methods of handling complaints and pursuing claims by the Client and the rules of access to these procedures are available at the headquarters and on the websites of district (city) consumer ombudsmen, social organizations whose statutory task is consumer protection, Regional Inspectorates of Trade Inspection, and on the websites of the Slovak Trade Inspection (SOI).

CONTACT WITH THE STORE

  1. Seller's Address: Digital Soft Distribution Sp. z o.o., Hoża 86/410, 00-682 Warsaw, Poland
    1. Seller's email address: [email protected]
    2. Seller's bank account number: SK83 1100 0000 0029 4906 0967
    3. The Client can communicate with the Seller using the addresses listed in this paragraph.
    4. The Client can contact the Seller by phone on working days from 9:00 to 17:00.

OTHER

  1. An entrepreneur with consumer rights is protected according to the relevant legal regulations, to the extent of:
    1. impermissible contractual provisions - so-called unfair clauses,
    2. liability for physical and legal defects according to the warranty,
    3. the right to withdraw from a distance contract.